eAuthorization vs. ePayment — What's the Difference?

Overview

Sertifi supports two types of credit card workflows. Understanding which one you use helps you troubleshoot issues and configure your portal correctly.

	eAuthorization (eAuth)	ePayment (ePay)
What it does	Securely collects and stores card details. Does not charge the card.	Processes an actual payment from the cardholder immediately.
When the card is charged	YSertifi Support charges the card manually later, outside of Sertifi.	The card is charged at the moment the payer submits.
Gateway required	Yes — pre-configured by Sertifi.	Yes — your property's own merchant account.
ACH support	No — eAuth is credit card only.	Yes — ACH bank transfers are supported.
Most common use	Hotel pre-arrival authorization forms.	Deposits, event payments, and direct charges.

Which one do I have?

Log in to your portal and go to Administration > Account Settings > Payment Settings. If you see a gateway configured, you have ePayments. If you see only authorization settings, you have eAuth.

Not sure? Contact Sertifi Support at [e-mail] with your portal name.