Frequently Asked Questions

What is the minimum version of Infor HMS that can be integrated with Sertifi?

As of August 2023, the earliest usable version is 3.8.5.0. Version numbers have changed, so versions 3.8.5.1 or 2023.05.XX are also accepted.

Which Sertifi platform does the Infor HMS integrate with?

Infor HMS only integrates with Sertifi Next-Gen.

Which Sertifi applications does the Infor HMS integration work with?

Presently, the Infor HMS integration only functions with Sertifi's Next-Gen eForms. A property can still use PDF forms, but the authorizations will have to be managed manually.

What shared payment gateways are integrated with the Sertifi and Infor?

Shift4
Elavon Converge
CardConnect
FreedomPay (token types are 0-99; an ecommerce MID is needed, as all other versions are not supported.)

Which confirmation needs to be entered on the Sertifi Authorization form?

The Infor HMS confirmation number needs be entered on the Sertifi Authorization form.

Can Authorizations be applied to the Group Master?

Only Deposits can be applied to a Group Master. Infor does not support applying an Authorization token to the Group Master.

Is it possible to pay with multiple cards?

As of October 2023, this is not possible, as the authorization token from a second card will overwrite the first card applied to the reservation.

Does the billing information associated with the authorized credit card override the guest address?

The billing information is sent to the comments.

If the guest is already in-house, can the authorization be sent through the integration?

As of October 2023, this is not currently supported.

If a guest has already checked out, can the authorization be sent through the integration?

As of October 2023, this is not currently supported.