Refund a Payment — Next Gen

Refund a Payment

Caution

You will only be able to refund payments if your account has been added to a security group with that permission.

Tip

If the payment was surcharged, the refund will also include the surcharged amount.

To refund a payment:

1. Go to the View Folders page and find the folder containing the payment. Click on the folder name to access its Folder Maintenance page.

2. Find the payment on the page. Payments are indicated by a credit card icon in the Type column.

3. Under the Action column, click the red Refund icon.

   If the original payment was surcharged, the refunded amount will also include the surcharge fee.