How to Request Deletion of Your Personal Data from Sertifi

You have the right to request deletion of your personal data stored in Sertifi systems. This article explains how to submit that request and what to expect.

Overview

You have the right to request deletion of your personal data stored in Sertifi systems. This article explains how to submit that request and what to expect.

How to submit a deletion request

Contact Sertifi Support at [e-mail] with the subject line: Personal Data Deletion Request.

Include in your message:

• Your full name
• Your email address as it appears in Sertifi
• The name of the hotel or property associated with your data

What happens after you submit

• Sertifi will verify your identity before processing the request
• Your personal data will be deleted from Sertifi systems
• Your email address will be disabled to prevent further communications
• You will receive a confirmation once the deletion is complete

Please allow up to 30 days for the deletion to be processed.

Important notes

• Deletion requests cannot be reversed once processed
• Some data may be retained if required by law or contractual obligation (for example, financial transaction records)
• If you are a hotel employee, your employer's data retention policies may also apply

GDPR / DPA documents

If you need Sertifi's Data Processing Agreement (DPA) or GDPR documentation, include that request in your email to [e-mail].