eAuthorizations (eAuth) — Overview & Setup — Legacy

Sertifi eAuthorize allows your property to securely collect and store guest credit card details before a stay or event, without charging the card. Your team can then unmask and view those details when it's time to process payment.

How It Works

34. Your team sends an eAuthorization form to the guest.
35. The guest fills in their credit card details and submits the secure form.
36. The card details are tokenized and stored securely.
37. An authorized team member can unmask the card details when needed to process the charge.

Required Settings for eAuth to Work

All of the following must be configured before eAuth will function:

Setting	Where to Find It	What's Required
Payment Settings	Administration → Account Settings → Payment Settings	Must be enabled. This populates the Payments section in Account Settings.
Payment Gateway	Payment Settings → Gateways & Rules	A gateway must be configured with at least CC selected. ACH cannot be used for pre-authorization.
Document Library	Administration → Account Settings → Sending Page Default	Must be set to Show so the CC Auth form is available as a sending option.
SkyFlow / TokenEx	Administration → Account Settings → Integrations → TokenEx	Must be enabled with a token length greater than 0. This controls how long card details are stored.
Security Group — Can View Unmasked CC	Administration → Account Settings → Security Settings	Required for any Admin to view card details. See Setting Up Security Groups.