eAuthorizations
Credit card authorizations, 2FA PIN issues, unmask CC, and eAuth workflows.
- Pre-Filled Fields on Credit Card Authorization Forms — How They Work
- How to Send a Credit Card Authorization Form to a Transient Guest
- My Credit Card Authorization Link Is Broken or Not Working — How to Fix It
- How to Connect Conferma or a Virtual Card Provider to Your Sertifi Portal
- I'm Getting 'Payment Module Not Set Up' — What Does It Mean?
- We're Receiving Authorization Forms Without Credit Card Information
- Can Payment Reminder Emails Include a Link to the Guest's File?
- How Do I Send a Contract and a CC Authorization Form Together?
- Not Receiving Notifications When a Client Signs a Contract
- Can I Set Up an Automatic Reminder to Admins When a Document Is Unsigned?
- My Authorization Came Back with an 'F' Fraud Score — What Does It Mean?
- I'm Receiving Email Notifications for the Wrong Property
- How Do I Set Up My Front Desk Team to Send CC Authorization Forms?
- I'm Not Receiving Notifications When I'm CC'd on Someone Else's File
- How Do Multiple Admins View the Same Files on Their Dashboard?
- The Send / View Options Are Missing from My Dashboard
- How Do I Add or Update Payment Receipt Email Notifications?
- Should I Send an eAuth and a Payment Request in the Same Folder?
- How Do I Resend an Authorization to a Guest?
- The ID Upload Field Is Greyed Out — Why Can't My Guest Upload Their ID?
- Guest Says They Signed the Form But It Shows Incomplete
- My Forms Are Expiring Too Early — What Controls the Expiration Date?
- I Can't Send Authorizations — I Can Only Receive Them
- What Are Custom Reminder Emails and How Do I Get Them Set Up?
- Contacts Keep Receiving Reminder Emails for Completed or Old Files
- Can a Guest Submit a Payment Without Signing the Document?
- Travel Company Authorizations (TCAs) — Frequently Asked Questions
- How the eAuthorization Process Works — End to End
- How to View or Unmask a Submitted Credit Card Number — Next Gen
- Receiving Another Property's Travel Company Authorizations — How to Fix It