I'm Not Receiving Notifications When I'm CC'd on Someone Else's File

Why this happens

In Sertifi, notification emails (such as signed document confirmations) are sent to the person who created and sent the file room. If you are carbon-copied on file rooms sent by a colleague, you will only receive notifications if your email address has been specifically added to the portal's notification or CC settings.

How to fix it

A Super Admin can update your portal's notification settings to include your email as a recipient for signed document emails, payment receipts, or other notifications.

Alternatively, your EID and email may need to be updated in Sertifi if you recently changed email addresses — notifications sent to an old address won't reach you.

Steps for the Super Admin

1. Log in to the portal.
2. Go to Administration > Account Settings.
3. Find the relevant notification settings (signed document emails, payment receipts).
4. Add your email address as a recipient.
5. Save.

Contact us

Email [e-mail] with your portal URL and email address if you need help.