Why this happens
In Sertifi, notification emails (such as signed document confirmations) are sent to the person who created and sent the file room. If you are carbon-copied on file rooms sent by a colleague, you will only receive notifications if your email address has been specifically added to the portal's notification or CC settings.
How to fix it
A Super Admin can update your portal's notification settings to include your email as a recipient for signed document emails, payment receipts, or other notifications.
Alternatively, your EID and email may need to be updated in Sertifi if you recently changed email addresses — notifications sent to an old address won't reach you.
Steps for the Super Admin
- Log in to the portal.
- Go to Administration > Account Settings.
- Find the relevant notification settings (signed document emails, payment receipts).
- Add your email address as a recipient.
- Save.
Contact us
Email support@sertifi.com with your portal URL and email address if you need help.
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