Sertifi is designed so that property-level access to personal information is controlled entirely by the account's security settings and Super Admins — not by Sertifi directly.
Requesting Access to Personal Information
If you or a guest needs to access personal information stored in a file room, the request must go through the property's Super Admin. Super Admins are the only users who can grant access to personal information. Sertifi Support cannot provide access to personal information on behalf of requestors.
Modifying Personal Information
If an end user (signer) needs to modify their personal information, they should contact the property's file owner or Super Admin. Only the Super Admin can update or grant access to modify information.
Requesting Removal of Your Data
If you are a signer or end user requesting that your personal data be removed from Sertifi:
- Contact the property directly. The property's Super Admin is responsible for initiating data removal.
- Alternatively, email the Sertifi portal you interacted with and request data deletion. Sertifi will then disable the associated account and confirm with the property whether they wish to remove associated documents.
Sertifi retains certain data regardless of deletion requests, including audit trails, payment receipts, and tokens, as required by law.
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