Logging In with Single Sign-On (SSO) — Hyatt

How to log in to your Hyatt Sertifi portal

Hyatt uses Single Sign-On (SSO), which means you log in with your Hyatt Global ID — not a username and password.

Steps

1. Go to www.sertifi.com/Hyatt_SSO and bookmark this page for easy access.
2. Do not enter a username or password.
3. Click Log in with Enterprise ID.
4. Enter your Hyatt Global ID when prompted.

Common issues

Error: "An error has occurred attempting to login externally"

This usually means one of three things:

• Your account has been deactivated due to inactivity — contact your Super Admin to reactivate it.
• Your Global ID is not linked to your Sertifi account — your Super Admin can update this under Administration > View Admins.
• You are a new user and your account has not been set up yet — contact your Super Admin.

Not sure what your Global ID is?

Contact the Hyatt Global Help Desk:

• North America: 1-844-473-8324
• Global: [phone]

Still need help?

Contact Sertifi Support at [e-mail] and include your Global ID and the email address on your account.