I'm Getting an Error When Trying to Send — 'Please Contact Support'

What this error means

A generic Please Contact Support error when trying to send a document or authorization usually means there was a temporary issue with your portal or a brief system interruption. In most cases, the issue resolves itself quickly.

Steps to try first

1. Clear your browser cache and cookies for all time and try again.
2. Log out and log back in to your portal.
3. Try from a different browser (Chrome is recommended).
4. Wait a few minutes and retry — the issue may have already resolved.

If the error persists

Contact Sertifi Support at [e-mail]. Please include:

• Your portal URL
• Your email address
• A screenshot of the error if possible
• What you were trying to send when the error occurred