Is Sertifi Down? How to Check for Outages and System Issues

If Sertifi is down, not loading, or you are seeing an error message across your portal, check the Sertifi status page first before contacting support. System outages, maintenance windows, and known incidents are posted at status.sertifi.com in real time. You can subscribe to receive email or SMS alerts the moment an incident opens or resolves.

Check the status page first

https://status.sertifi.com/

This is the fastest way to confirm whether a system issue is ongoing. You can subscribe to receive automatic notifications by email or SMS when an incident is opened, updated, or resolved.

What to do during an outage

• Check the Status Page before contacting support — the latest update will always be posted there first.
• If you need to process a payment urgently and the system is unavailable, contact the cardholder directly and hold the reservation manually. Process through Sertifi once service is restored.
• Do not resend authorization forms repeatedly during an outage — this creates duplicate files that will need to be cleaned up later.

Common symptoms that may indicate a system issue

• Verification PIN emails not arriving
• Credit card icon loading slowly or not appearing
• Whoops error or blank screen on login
• File uploads timing out
• Emails from Sertifi not being received

If you see any of these, check status.sertifi.com before submitting a support ticket.

Reporting a new issue not on the status page

Contact Sertifi Support at [e-mail] and include a description of the issue, the portal name, and what you were trying to do when it occurred.