Reactivating admins — Classic

Reactivating admins

If the deactivation setting is enabled on your Sertifi account, your portal will automatically deactivate admins after 90 days of inactivity. If an admin is deactivated, and doesn't reactivate their account in time, you can reactivate them from the View Admins page.

To view and reactivate deactivated admins:

1. Navigate to Administration > View Admins.

2. Select Show only deactivated admins.

   

3. Click View All. Only deactivated admins appear in the list.

4. Locate the admin you want to reactivate.

5. Click the email address to access their Admin Info.

6. Click Reactivate in the Account Status area. The admin is reactivated and can access the portal again.