Account & User Management
Adding users, changing roles, Super Admin access, and security group settings.
- How to Update User Email Addresses After a Domain or Management Change
- How to Change a User's Role or Move Them to a New Property in Sertifi
- Moving to a New Property — How to Update Your Sertifi Access
- We Just Took Over a Hotel — How to Set Up or Transfer Sertifi Access
- How to Add, Edit, Deactivate, or Transfer a User in Sertifi
- How to Update the Wording on Your Sertifi Forms or Email Templates
- How Do I Get Access to Multiple Sertifi Portals or Locations?
- I Disabled an Account but Now I Can't Find It in the Deactivated List
- How Many Users Can Be Added to a Security Group?
- My Role Changed from Super Admin to User — What Happened?
- What Role Do I Need to Access Sertifi Through Envision?
- How Do I Update the Logo on My Sertifi Portal?
- I Can't Add a Re-Hire — Their EID Is Already Linked to Their Old Account
- Our Hotel Changed Management Companies — How Do We Update Our EID?
- Can a Power Admin Clone or Refund Payments?
- Our Company Changed Email Domains — How Do We Update All User Accounts?
- How Do I Remove or Deactivate a User from My Portal?
- Can I Create a Security Group for Cloning and Refunding Without CC View?
- A Former Employee's Email Is Still Sending Notifications to Clients
- How Do I Update a User's Name or Profile Information?
- Personal Email Connected to Work Account — How to Fix It
- My Property Rebranded — How Do I Update the Portal Name and Email Text?
- How Do I Add a New User or Team Member to Sertifi?
- How Do I Get Permission to Refund or Clone Payments?
- An Employee Transferred Properties — How Do I Move Their Sertifi Access?
- Invited Users Are Not Receiving Their Activation Emails
- How Do I Change My Email Address in Sertifi?
- My Super Admin Account Was Deactivated — How Do I Get Back In?
- Can't Add a User Because Their EID Is Tied to an Old Email Address
- Does a New User Appear in View Admins Before Accepting Their Invitation?