Our Company Changed Email Domains — How Do We Update All User Accounts?

Overview

If your organization is migrating to a new email domain (for example, from @oldhotel.com to @newhotel.com), all Sertifi accounts linked to the old addresses will need to be updated. This involves disconnecting each user's EID from the old email and re-linking it to the new one.

How to request a bulk update

Contact Sertifi Support and provide a list of each affected user with:

• Their EID
• Their old email address
• Their new email address
• Their current role (Super Admin, Admin, etc.)

Support will disconnect the old emails, update the system records, and confirm once complete. Your Super Admin can then re-add users using the new email addresses via Administration > Create Admin.

Timing tip

Submit this request before your old email addresses are deactivated. If old emails are already disabled, the update process may be slower — please note this in your request.

Contact us

Email [e-mail] with the list above.