Can a Power Admin Clone or Refund Payments?

Yes — but a Security Group is required

The ability to clone and refund payments is not automatic for any role — including Power Admins and Super Admins. Every user who needs to clone or refund must be added to the Clone/Refund Security Group, regardless of their role.

How to grant access

A Super Admin can add any user (Admin, Power Admin, or Super Admin) to the Clone/Refund Security Group:

1. Log in to your portal.
2. Go to Administration > Account Settings > Security Settings.
3. Find the Clone/Refund group.
4. Add the user's email and save.

Contact us

Email [e-mail] if you need help.