My Super Admin Account Was Deactivated — How Do I Get Back In?

Why accounts get deactivated

Sertifi automatically deactivates accounts after 90 days of inactivity. This is a security measure and applies to all account types, including Super Admins.

How to reactivate

Only an active Super Admin at your property can reactivate another account — including a deactivated Super Admin account.

1. Contact another active Super Admin at your property and ask them to reactivate your account through Settings > Users.
2. If you are the only Super Admin and your account has been deactivated, contact Sertifi Support — we can reactivate it on your behalf after verifying your identity.

What Sertifi Support needs to reactivate your account

• Your correct email address
• Your EID or Global ID (if applicable to your brand)
• Your property code (MARSHA code, InnCode, Spirit code, GID, etc.)

Contact us

Email [e-mail] with the information above and we will reactivate your account as quickly as possible.