Submit a CS case in Sertifi Salesforce using the correct case type.
- Non-Marriott: Use macro Payment::Fraud::Chargeback – NOT MARRIOTT
- Marriott: Use macro Payment::Fraud::Chargeback – Marriott
**⚠ Always select the Chargebacks case type under the Salesforce account when submitting. This ensures automatic routing to the correct team.**
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