Errors When Submitting a Credit Card Form — How to Fix It

If you or a guest is seeing an error message when trying to submit a form with credit card information in Sertifi, this article covers the most common causes and step-by-step fixes.

If you encounter errors while submitting a form containing card information using Sertifi by Flywire, this guide will help you resolve them efficiently and securely. Ensuring smooth payment processing is essential for maintaining excellent customer satisfaction and operational efficiency in hospitality settings.

Common Causes of Submission Errors

Errors during card information form submission can arise due to incomplete data entry, network interruptions, or system processing delays. Understanding these causes will help you apply the appropriate troubleshooting steps.

Step 1: Verify Complete Card Submission

Ensure all required card details are correctly entered, including card number, expiration date, CVV, and billing information. Double-check for any missing or invalid fields before submitting the form.

Step 2: Resend the Payment Request

If the form submission fails, try resending the payment request through the system interface. This action often resolves temporary communication errors between your device and our payment processing services.

Step 3: Provide the Link to the Problematic File

If the issue persists after retrying, please share the link to the specific file experiencing the problem. This will enable Sertifi Support to investigate effectively.

1. Click on the File Name or Folder Name related to the payment issue.
2. Inside the File Room, locate the three dots menu on the right side of the screen.
3. Click the three dots and select “Copy Folder URL.”
4. Paste this copied link into your message when contacting support.

Contacting Sertifi by Flywire Support

If you continue to experience issues after performing the above steps, please contact Sertifi Support for personalized assistance. Providing the file link helps us diagnose and resolve your issue quickly and securely.

Visit our support page for contact details: https://corp.sertifi.com/support

Additional Tips for Efficient Payment Processing

• Ensure your internet connection is stable during form submission.
• Clear your browser cache or try a different browser if errors persist.
• Keep your card information up to date and confirm with your bank if a card is declined.

Conclusion

By following these troubleshooting steps, you can quickly resolve errors when submitting forms with card information using Sertifi by Flywire. Our solutions are designed to support your efficiency and security needs in hospitality payments, ensuring smooth transaction processing for your guests.

For further assistance, do not hesitate to reach out to our dedicated support team.