Why Is ACH Not Available When Sending Payment Requests?

Overview

If ACH (bank transfer) is not appearing as an option when you send a payment request, one of the following settings is controlling that behavior.

Most common reason — payment rule based on event date

Many portals are configured with a rule that disables ACH when the event date is within a set number of days (commonly 8 business days). This is intentional — ACH payments take 3–5 business days to settle, and the property needs funds before the event occurs.

If the event date on the folder is within your portal's ACH threshold, ACH will not be offered.

To check or adjust this rule: contact your Super Admin or Sertifi Support, as payment rules are configured at the portal level and require admin access to change.

ACH disabled entirely for your portal

ACH may not be enabled for your property at all. To check:

1. Log in to your Sertifi Classic portal.
2. Go to Administration > Account Settings > Payment Settings > Gateways & Rules.
3. Look for the ACH payment method setting.
4. If ACH is disabled, contact Sertifi Support to discuss enabling it for your portal.

ACH disabled for a specific folder

If the folder does not have an event date entered, some portals default to not offering ACH. Add an event date to the folder and check whether ACH becomes available.

Still need help?

Contact Sertifi Support at [e-mail] with your portal name and a description of when ACH is or is not appearing.