Why Is Mobile Signing Slow or Lagging?

Overview

Slow performance or lag during in-person mobile signing is typically caused by a weak internet connection, not the Sertifi platform itself.

Steps to resolve

1. Connect the device to a stronger Wi-Fi network or move to an area with better signal.
2. Run a speed test on the device to confirm the connection quality.
3. Clear browser cookies and cache, then try again.

If the issue persists after improving connectivity, contact Sertifi Support with details about the device type and browser being used.