Account Access and User Management

Managing Users and Properties

• Remove my access from a previous hotel and add me as an admin for a new hotel.
• How can I add a new user to Sertifi after a management change?
• Please transfer my access from one property to another.

Login and Account Issues

• Can we collect CVV information through Sertifi for our payment processing?
• Please reactivate my account as it was deactivated.
• I can't log into Sertifi because of an issue with my Enterprise ID.

User Roles and Permissions

• I need super admin access for my role.
• How do I change my or my colleague's role from 'User' to 'Super Admin' in Sertifi?
• I need help resetting my password.