How to Reset Your Sertifi Password — Classic

If your portal uses a username and password (non-SSO)

1. Go to your portal URL (e.g. www.sertifi.com/yourproperty).
2. Click Forgot Password below the login fields.
3. Enter your email address and click Submit.
4. Check your inbox for a password reset email from Sertifi.
5. Click the link in the email and set a new password.

If you do not receive the email within a few minutes, check your spam or junk folder.

If your portal uses SSO (Single Sign-On)

Sertifi does not manage your password for SSO portals — your password is controlled by your company's identity system (Marriott, Hyatt, Hilton, etc.).

• Marriott — reset your Marriott network password through your property's IT or HR team
• Hyatt — contact the Hyatt Global Help Desk: North America 1-844-473-8324 / Global [phone]
• Hilton — contact Hilton IT through your property's support channel

Your account is locked or shows as Disabled

A locked or disabled account cannot be unlocked by resetting the password. Contact your portal's Super Admin to reactivate your account, or contact Sertifi Support if there is no active Super Admin.

Still need help?

Contact Sertifi Support at [e-mail] with your email address and portal name.