How to Request a Transaction Limit Increase in Sertifi

Each Sertifi portal has a maximum transaction limit — the highest dollar amount that can be processed in a single payment or authorization. If you need to process amounts above your current limit, you can request an increase.

When you need a limit increase

• You are processing large group deposits or event payments that exceed your current cap
• You see a "Clone Amount Too Low" error when trying to clone a payment above the limit
• A guest's authorization amount is being rejected because it exceeds the portal maximum

How to request an increase

Transaction limit increases cannot be made from within the portal — they require a support request.

Contact Sertifi Support at [e-mail] with:

• Your portal name and property name
• Your current transaction limit (if known)
• The new limit you are requesting
• A brief reason for the increase (e.g. large group business, event deposits)

What to expect

Limit increase requests are reviewed by the Sertifi team and may require approval from your payment gateway depending on the amount. Standard requests are typically processed within 1 to 2 business days. Your gateway may impose its own maximum limits independent of Sertifi.

Temporary vs permanent increases

If you only need a higher limit for a specific event or booking, let us know in your request — we can apply a temporary increase and revert it after your event date.