SertifiPay is a secure payment platform for hotel sales teams managing group and event deposits. Instead of collecting authorization forms and manually charging cards in your PMS, SertifiPay sends guests a payment request that charges their card immediately upon submission.
Note: SertifiPay is mainly used by sales teams for groups and events. If you are on the front desk team, SertifiPay may not apply to your role — your portal may be set up for eAuthorize instead. Check with your Super Admin to confirm which product your team uses.
What SertifiPay includes
- ACH payments — Guests can pay by bank transfer, which costs less to process than a credit card.
- Surcharging — Credit card processing fees can be passed to the guest instead of the hotel.
- Chargeback protection — Payments tied to signed contracts are far more defensible. Sertifi investigates and submits evidence on your behalf.
- 3D Secure authentication — Two-factor verification that shifts fraud liability away from the hotel to the card issuer.
- Automated reminders — Guests receive reminder emails 3 days and 1 day before a deposit is due (configurable).
- Faster processing — Cards are charged immediately upon guest submission, reducing declines.
How it differs from eAuthorize
| Feature | SertifiPay |
|---|---|
| Chargeback tools | Yes — Sertifi submits evidence on your behalf |
| ACH / bank transfer | Yes — cheaper than credit card processing |
| Surcharging | Yes — pass credit card fees to the guest |
| 3D Secure (2FA) | Yes — shifts fraud liability away from the hotel |
| PMS integration | Manual posting required — see the reconciliation article for steps |
Still have questions?
Contact Sertifi Support at SupportSertifi@flywire.com or reach your Client Success Manager for SertifiPay-specific setup questions.
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