I Need Immediate Help — Urgent Support Options

For Urgent Issues

If you need immediate assistance with Sertifi — such as a guest unable to complete a payment, a document that won't load, or a time-sensitive signing issue — please call us directly.

📞 Phone Support (Recommended for Urgent Issues)

Call 1-866-983-8877 and select Option 1 for Support.

Hours:
Monday – Friday: 8:00 AM – 6:00 PM CST
Saturday – Sunday: 9:00 AM – 5:00 PM CST

Outside of Business Hours?

If your issue occurs outside of support hours, here are some steps to try while you wait:

• Guest can't complete payment: Ask them to try a different browser (Chrome recommended), clear their cache, or try on a different device.
• Document won't load: Check status.sertifi.com for any known outages, then try clearing browser cache.
• Login issues: Use the Forgot Password link on your portal's login page.
• Expired document: A Super Admin can un-expire the folder from within the portal.

For anything that can't wait, email [e-mail] and we will respond at the start of the next business day.

Not an Urgent Issue?

You can also submit a support ticket and our team will follow up via email.