Add or Create an Admin User in Sertifi — Legacy

What this is

This article explains how a Super Admin can add a new or transfer user to the Sertifi portal with the appropriate Admin role.

When to use it

• A New Team member or Employee needs access to your Sertifi portal.
• You need to add or transfer an employee into the portal with Admin permissions.

Steps to take

This must be done by a Super Admin. 

If you're not one:

Contact your Super Admin first. If they are unavailable or you do not know who they are, please email us at [e-mail].

If you're a Super Admin:

1. Log in to the Sertifi portal.
2. Navigate to Administration > Create Admin.
3. Enter the email address of the user and click Search.
   • If the user already exists in the system (from another portal), they will appear.
4. Select the appropriate Role (must be at least Admin).
5. Enter the EID if applicable.
6. 
7. Click Create Account.
8. Repeat for each user you need to add

Common Errors 

The enterprise ID is already associated with another user.”

If this error occurs please send the screenshots to [e-mail].