Reactivating an Admin Account After Inactivity — Legacy

What this is

This article explains how to reactivate a user account that has been automatically deactivated due to inactivity.

When to use it

• As a Super Admin, follow these steps when a user has been inactive for 90 days or more and their account has been deactivated by the system.

Steps to take

1. Log in to the system as a Super Admin.
2. Click Administration > View Admins > [View all].
3. Locate the email address of the user you want to reactivate.
4. Click the email address to open the user info screen.
5. 
6. Click Reactivate.

What to do if this doesn't work

• Make sure you are logged in with Super Admin permissions.
• Try refreshing the page or using a different browser.
• If the Reactivate button is missing, the user may already be active or there may be a permissions issue.

If you continue to experience issues, please contact us directly or have your Super Admin reach out to Sertifi Support at [e-mail]