How to Add a New Admin or User to Your Portal

Who can do this?

Super Admins only. If you do not have Super Admin access, contact your portal's Super Admin for assistance.

Steps

1. Log in to your Sertifi portal.
2. Go to Administration > Create Admin.
3. Enter the new user's email address and click Search.
4. If your portal uses SSO (Marriott EID, Hyatt Global ID, etc.), enter the user's Enterprise ID in the field that appears.
5. Select the appropriate role from the dropdown.
6. Click Create Account.

The user will receive a Welcome email with a link to activate their account and set their password.

What if I get a message that the user already exists?

Their account may already be in the system but not yet activated. Go to Administration > Resend Activation Link, search for their email, and click Resend Email.

What if the user does not receive the activation email?

• Ask them to check their spam or junk folder.
• Confirm the email address was entered correctly.
• Go to Administration > Resend Activation Link and resend it.

SSO portals (Marriott, Hyatt, Hilton)

Users on SSO portals do not need to activate a password — they log in through their company's identity system. It is normal for their status to show as Pending. They can log in as soon as their EID is added.

Still need help?

Contact Sertifi Support at [e-mail] with your portal name and the new user's email address.