How to Resend an Activation Link — Classic

When to use this

• A new user did not receive their activation email
• The activation link has expired (links expire after 7 days)
• A user's account shows as Pending and they cannot log in

Who can do this

Super Admins only.

Steps

1. Log in to your Sertifi Classic portal.
2. Go to Administration > Resend Activation Link.
3. Enter the user's email address and click Search.
4. Click Resend Link.

The user will receive a new activation email. They must click the link and complete the activation steps before they can log in.

User still not receiving the email?

• Ask them to check their spam or junk folder for emails from [e-mail].
• Confirm the email address in the portal matches their actual work inbox.
• SSO users (Marriott, Hyatt, Hilton) do not need to activate a password — they log in through their brand's SSO link. Pending status is normal for SSO users.

Still need help?

Contact Sertifi Support at [e-mail] with the user's email address and your portal name.