How the ePayments Process Works — End to End

Overview

Here's what happens when you send a payment request through Sertifi, from setup to funds receipt.

Step 1 — Your team creates the payment request

1. A sales manager logs into the Sertifi portal and creates a folder.
2. They attach signature documents and schedule one or more payment deposits with due dates.
3. They send the request to the guest or client.

Step 2 — Guest receives the request

The guest receives a branded email and clicks 'Review & Complete.' They can see all signature documents and payment requests in one place.

Step 3 — Guest signs and pays

The guest reviews and signs the document, then submits their credit card details for each payment request. Payments can be submitted at the time of signing or later — due dates send reminder emails but do not block submission.

Step 4 — Payment processed and deposited

Once the card is submitted, it is charged through your payment gateway. Funds are deposited into your merchant account within 1–3 business days depending on your processor.

Step 5 — Completed folder returned

The signed document and payment confirmation are stored in your portal. All parties receive email confirmation of completion.