Adding a New Admin — Legacy

This document shows how to add in a new Admin. As a general rule we ask the Super Admins to add in a new person to their team for portal Security. But we receive requests from Marriott and a couple of others to add in a Super Admin so as a Support Specialist you will need to know how to do so.

 

As a start… if this request isn’t coming from a ServiceNow ticket through Marriott, one of the approved contacts, or a Super Admin you will want to review this document > Access Requests: Portal Admin or Security Group

• Administration > Create Admins

  

• Enter their email and “Search”

  If this is a Marriott, Hyatt or other SSO login you will see an EID field populate, just put in the EID provided by the client: 
  
   

  
  You will also see the ability to add them to the Security Group, as a general rule unless specified in the ServiceNow ticket we’d let the Super Admins make those alterations to a person’s access.

• From here when you “Create account for user” they will receive an activation email

But what if I get an error that the person I’m adding is already an Admin?

Sometimes you will see a message like this after inputting the email when adding a new person: 

 

But the user isn’t able to login. From here you’d want to verify if their email is active or not: 
Administration > Resend Activation Link 
If the email populates as not being active select “Resend Email” and let the client know they’ll want to activate their profile.