I Can't Delete a File Room — I'm Getting an Error

Why deletion sometimes fails

Sertifi file rooms that have been open for more than 180 days without completion enter a state where the automated system has already queued them for deletion. In this state, attempting to manually delete the room triggers an error — the system prevents a double-deletion action.

What this means for you

• The file room is already scheduled to be removed automatically.
• It will not send any further notification emails to clients.
• No action is required on your part — the folder will be cleaned up by the automated process.

If you need it removed immediately

Contact Sertifi Support and we can submit a request to Engineering to move the file room offline manually. Please provide the folder URL or name and your approval to proceed.

Contact us

Email [e-mail] with the folder name or URL.