Payments & Credit Cards
Payment schedules, declines, reconciliation, cloning, refunds, and fraud.
- What Is a Merchant Category Code (MCC) and How Does It Affect My Payments?
- Understanding 3D Secure Authentication
- Troubleshooting 3D Secure Authentication Issues
- Payment Receipt Is Missing or Does Not Match My Bank Deposit — What to Do
- How to Protect Against Chargebacks in SertifiPay
- SertifiPay Funding Timelines — When Will Funds Arrive in My Bank Account?
- How to Run the SertifiPay End of Day Report and Post to Your PMS
- How to Clone or Refund a SertifiPay Payment
- What Is SertifiPay and How Does It Work?
- How to Request a Transaction Limit Increase in Sertifi
- No Bank Deposits or Missing Funds from Sertifi — What to Check
- My Guest Is Getting a Payment Error — What to Do
- My Payment Gateway Isn't Working — Who Do I Contact?
- Why Is the CVV Number Not Visible When I View the Credit Card?
- How to Apply a Surcharge to a Payment
- Surcharging — Frequently Asked Questions and Troubleshooting
- What Is Surcharging and How Does It Work?
- Can I Require a Document Be Signed Before Payment Is Submitted?
- Can I Set an Expiration on a Payment Request?
- How the ePayments Process Works — End to End
- How Online Payments Work — From Card to Bank
- What Is the Difference Between a Payment Gateway and a Payment Processor?
- What Is a Chargeback and How Does It Affect Your Property?
- Can I Pass Transaction Fees On to the Guest?
- Chargeback Received After Processing an Authorization — What to Do
- Payment Not Showing on Sertifi Reports Yet
- How to Find Who Processed a Refund in Your Portal
- Credit Card Authorization Link Has Expired — How to Get a New One
- Common Salesforce and Delphi Integration Questions and Errors — Sertifi
- Surcharging — What It Is and How It Works for Guests