eAuthorizations (eAuth) — Overview and How It Works

What is eAuthorization?

Sertifi eAuthorization (eAuth) allows your property to securely collect and store a guest's credit card details before a stay or event — without charging the card. YSertifi Support can then unmask and view those details when it is time to process the charge through your PMS.

How it works

1. YSertifi Support sends an eAuthorization form to the guest via Sertifi.
2. The guest fills in their credit card details and submits the secure form.
3. The card details are tokenized and stored securely in Sertifi.
4. An authorized team member unmasks the card details when needed to process the charge.

What must be configured before eAuth works

Setting	Where to find it	What's required
Payment Settings	Administration > Account Settings > Payment Settings	Must be enabled. This unlocks the Payments section in Account Settings.
Gateway	Administration > Account Settings > Payment Settings > Gateways & Rules	A gateway must be active. Sertifi configures this during onboarding.
Authorization form	Document Library or eForm	A form must be uploaded to the Document Library or an eForm must be created (Next Gen only).
Security Group	Administration > Account Settings > Security Settings	Users who need to unmask card details must be added to the Can View Unmasked CC security group.

Common issues

• Guest cannot submit the form — Ask them to use Chrome and disable autofill extensions. Try incognito mode.
• Card icon not showing after submission — Confirm the user is in the Can View Unmasked CC security group and has logged out and back in.
• Cannot find the submitted authorization — Go to Home > View All Files and search by guest email.

Still need help?

Contact Sertifi Support at [e-mail] with your portal name and the guest's name or email.