Opera Integration — How to Update Your Credentials

When to update credentials

If your property uses Opera (V5 on-premise, V5 hosted, or Opera Cloud), Sertifi connects to Opera via OWS or OHIP. When your Opera credentials change — username, password, hotel code, or endpoint URL — you must update them in Sertifi as well or the integration will stop working.

Steps

1. Go to Administration > Account Settings > Integrations > Opera.
2. Scroll to the Property Settings section.
3. Update the fields that have changed (Username, Password, Hotel Code, etc.).
4. Click Save.
5. Click Validate Credentials to test the connection.

What the validation result means

• Green banner — credentials are valid, connection is active.
• Red banner — there is an error. Check for typos or extra spaces in the username or password fields. Even a single extra space will cause validation to fail.

Common error: OWS 401 Unauthorized

This error means the credentials entered in Sertifi do not match what Opera has on file. Steps to resolve:

1. Confirm the credentials with your Opera system administrator.
2. Re-enter them in Sertifi exactly as provided — no extra spaces.
3. Click Validate Credentials again.
4. If still failing, contact Sertifi Support — the OWS endpoint URL may also need to be updated.

Opera Cloud (OHIP) credential updates

Opera Cloud credentials are managed differently. Contact Sertifi Support at [e-mail] with your property name and we will walk you through the OHIP update process.

Still need help?

Contact Sertifi Support at [e-mail] with your portal name, the Opera version you are using, and the error message you are seeing.