Opera Error: Payment Fails with Asterisk (*) in Opera Error Message

Overview

If your property is experiencing issues charging a card through Opera after Sertifi passes the token, and you are seeing an error in Opera that includes an asterisk (*) in the error message, this indicates a problem with your payment gateway or shared token vault configuration.

What This Means

This error originates within Opera when it attempts to charge the card using the token Sertifi provided. An asterisk in the Opera error message indicates an issue with the Shared Token Vault or OPI (Oracle Payment Interface) payment gateway configuration at your property. This is not a Sertifi error — it is on the Opera/Oracle side.

What Your Property Needs to Do

1. Contact your payment gateway provider (such as Shift4) to confirm that your Shared Token Vault was set up correctly.
2. If the vault setup appears correct, contact your Oracle representative to resolve the OPI configuration issue on the Opera side.

Need Help?

Contact Sertifi Support if you need assistance identifying whether the issue is coming from the Sertifi side or the Opera/payment gateway side. We can help determine next steps and coordinate with Oracle if needed.