Opera Cloud (OHIP) Integration: Required Setup Information

Overview

Setting up the Sertifi integration with Opera Cloud (OHIP) requires specific configuration values from your Opera environment. This article explains what each value is, where to find it, and why it is needed — so you can have everything ready when working with your Sertifi implementation team.

Department Code

The Department Code controls how a trace or notification is added to the reservation in Opera. When Sertifi posts an authorization or payment, this code tells Opera which department or workflow should be notified.

• Recommendation: Use a code like AUTH or SERTI (maximum 5 characters) so front desk staff know a third-party authorization is on the reservation.
• Where to find it: Your Opera administrator can look up or create department codes in Opera under configuration settings.

Specials Code

The Specials Code is added to the reservation to mark it as having a Sertifi authorization on file. It works in combination with the Department Code.

• Recommendation: Use a code like AUTH or SERTIFI, similar to your Department Code.
• Where to find it: Your Opera administrator can look up or create specials codes in Opera Cloud. If you need help creating one, your Oracle representative can assist.

Payment Window Number

This determines which folio window in Opera the Sertifi authorization or payment information will post to, visible in Opera under Billing > Payment Instructions.

• Static: Posts to a specific window (e.g., window 2). If another payment is already in that window, it will be overwritten.
• Dynamic (window 0): Posts to the first available window. If all 8 windows are occupied, an error will occur.
• Recommendation: Sertifi recommends using windows 2–8, as window 1 is typically reserved for the guest's own payment method.

Payment Method Codes

Opera uses short codes to identify card types. Sertifi needs to know which codes your property uses so it can post authorization and payment data correctly.

For eAuthorize (Credit Card Authorizations)

Use your existing Opera card type codes. Standard examples include:

• Visa: VA
• Mastercard: MC
• American Express: AX
• Discover: DS
• Diners Club: DC
• JCB: JC

If your property uses different codes, use your existing codes — do not change them.

For ePayments (Payments Processed Through Sertifi)

ePayments requires separate, new payment method codes that are distinct from your existing codes and must be linked to transaction codes with a Manual processing type.

• Recommended naming convention: prefix the card code with "S" (e.g., SVA for Sertifi Visa, SAX for Sertifi American Express, SMC for Sertifi Mastercard).
• Your Oracle representative or Opera administrator can help create these codes.

Hotel Code

Your Opera property's Hotel Code is required to connect Sertifi to the correct property instance in Opera Cloud.

• Where to find it: Your Oracle administrator can provide your Hotel Code from within the Opera system.

Authentication Type

Opera Cloud supports two authentication methods for the Sertifi integration. You need to know which type your property uses:

• SSD Authentication: Requires an Oracle Identity Self Service Partner Registration URL and your Tenant/Chain Code.
• OCIM Authentication: Requires your Enterprise ID, Chain Code, and Region.

If you are unsure which authentication type your property uses, contact your Oracle representative.

Gateway Token Setting

This setting determines whether Sertifi sends a payment gateway token or a credit card number to Opera:

• Select Yes if your property uses a payment gateway token in place of a card number, or if you are using OPI On-Prem.
• Select No if you are using OPI Cloud (Oracle Payment Interface) to tokenize credit cards.

ePayments-Specific Settings

If payments are being interfaced with Opera through Sertifi, you will also need:

• ACH Payment Method Code — Only required if your property processes ACH (bank transfer) payments through Sertifi. Maximum 5 characters.
• Cashier ID — The Opera cashier ID that Sertifi will use when posting payments.

Need Help?

If you are unsure about any of these settings, your Oracle representative or Opera system administrator can provide the correct values. You can also contact Sertifi Support for guidance during your setup process.