Overview
If you see an error indicating the integration user is not authorized for a hotel code, the most common cause is an incorrect Domain value in your Opera integration settings.
Error Message
"Error in SSD Resource: User is not authorized for the hotel code in the payload."
This is related to the SSD (Shared Security Domain) configuration in Oracle.
What This Means
The Domain value configured in Sertifi's Opera settings does not match what is expected by your Opera instance. This causes the integration user to appear unauthorized for your property's hotel code.
What to Do
Contact Sertifi Support and let them know you are seeing this error. Our team will verify the Domain value configured in your integration settings and update it to match your Oracle configuration. You may also want to confirm with your Oracle representative what the correct Domain value should be.
Need Help?
Contact Sertifi Support with your property name and the error message. Having your Oracle representative available or knowing your property's Domain value in Oracle will help speed up resolution.
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