How to Use the Opera Status Report in Sertifi

Overview

The Opera Status Report in Sertifi shows the status of all data pushes sent from Sertifi to Opera. You can use it to monitor which transactions were successfully posted to Opera, identify failures, correct information, and retry failed pushes — all without needing to contact support.

Accessing the Opera Status Report

Log in to Sertifi and navigate to the Opera Status Report from your account dashboard. The report is available to users with the appropriate permissions.

What the Report Shows

The report displays all push attempts and their outcomes:

• Success — The data was successfully pushed to Opera and posted to the reservation.
• Failed — The push was not successful. The record will require correction before it can be re-pushed.

Filtering and Searching

You can filter the report by status to focus on what you need:

• All — Shows all push attempts regardless of outcome.
• Failed — Shows only failed attempts.
• Successful — Shows only successful pushes.

You can also search within the report by:

• Confirmation number
• Guest last name
• Guest first name
• Email address

Correcting a Failed Push

If a push has failed, you can correct the information directly in the report and retry:

1. Locate the failed record in the report (filter by Failed to find it quickly).
2. Click the pencil (edit) icon next to the record.
3. Update the incorrect information — for example, the guest's name, arrival date, or confirmation number.
4. Once the information is corrected, click the circular arrow (re-push) icon under the Actions column to retry the push.
5. The report takes a few minutes to refresh. Close the report and reopen it a few minutes later to confirm whether the re-push was successful.

Common Reasons for Failed Pushes

• Guest name does not exactly match the reservation in Opera (including spelling, spacing, or hyphens).
• Arrival date is missing or in the wrong format.
• Confirmation number is missing, incorrect, or does not match an active reservation.
• The reservation has already been checked out and the folio is closed.

For more information on specific push errors, see the Opera Integration Troubleshooting articles in the Help Center.

Need More Help?

If a push continues to fail after you have corrected the information, or if you are unsure what is causing the failure, contact Sertifi Support with your property name, the confirmation number, and a description of the issue.