Secure Link Expiration — How to Get a New Link

Why links expire

Sertifi uses secure, time-limited links to protect the signing experience. A link expires when it has been clicked too many times (default limit: 5 clicks) or after a set time period.

What the signer sees

When a link expires, the signer is taken to a page where they can request a new link themselves — they do not need to contact ySertifi Support.

How the signer requests a new link

1. On the expired link page, click Request New Link.
2. Wait 30 seconds before clicking again if needed.
3. A new secure link will be sent to their email address on file.

Note: When a new link is generated, all previous links for the same request are automatically disabled.

If the signer cannot request a new link themselves

A Super Admin or Admin can resend the invitation from the file room:

1. Open the file room in your portal.
2. Find the signer and click Resend Invitation.
3. The signer will receive a fresh link by email.

Still need help?

Contact Sertifi Support at [e-mail] with the file name and the signer's email address.