I Get an Error When Attaching a Document — What's Wrong with My File?

Most common cause: malformed data tag

If you receive an error when trying to attach or upload a Word or PDF document to Sertifi, the most likely cause is a malformed data tag in the document. This typically means a tag is missing an opening or closing bracket, or has an extra space or character inside it.

Common data tag errors

• Missing closing bracket: [SertifiSignature_1 instead of [SertifiSignature_1]
• Extra space inside the tag
• Incorrect tag name or typo

How to fix it

1. Open the document and search for all data tags (they appear in square brackets).
2. Check each tag for correct formatting: [TagName]
3. Correct any errors and re-save the document as a PDF.
4. Try attaching again.

If you are not sure which tag is causing the error, send the document to Sertifi Support and we will identify and fix it for you.

Data tags reference

Sertifi Data Tags Quick Reference