Most common cause: malformed data tag
If you receive an error when trying to attach or upload a Word or PDF document to Sertifi, the most likely cause is a malformed data tag in the document. This typically means a tag is missing an opening or closing bracket, or has an extra space or character inside it.
Common data tag errors
- Missing closing bracket:
[SertifiSignature_1instead of[SertifiSignature_1] - Extra space inside the tag
- Incorrect tag name or typo
How to fix it
- Open the document and search for all data tags (they appear in square brackets).
- Check each tag for correct formatting:
[TagName] - Correct any errors and re-save the document as a PDF.
- Try attaching again.
If you are not sure which tag is causing the error, send the document to Sertifi Support and we will identify and fix it for you.
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