My Report Is Showing Blank or Has No Data

Common reasons for a blank report

• No data for the selected date range — if no transactions occurred on the date you selected, the report will be empty. This is correct behavior, not an error.
• Browser cache — a stale cache can prevent the report from loading correctly. Clear your browser cache and cookies for all time, then try again.
• Wrong portal — if you are looking for data from a specific property, confirm you are running the report on the correct portal.
• Permissions — you must be a Super Admin or Power Admin to access most reports. Regular Admins may not have report access.

How to verify there is no data

Go directly to the report and select a broader date range (e.g. the full previous month). If records appear for other dates but not your selected date, there was simply no activity on that day.

Contact us

If the report continues to show blank across all date ranges, email [e-mail] with your portal URL and the report name.