Opera Error: Reservation Not Found — What to Do

Overview

If Sertifi cannot locate a reservation in Opera when a guest submits a credit card authorization form, you will typically see an error indicating the reservation was not found. This article explains the most common causes and what steps to take.

Common Causes

• The guest entered information (last name, arrival date, or confirmation number) that does not exactly match what is in Opera.
• Your Opera instance is configured to only search reservations created via OWS, rather than all reservations.
• Your property's firewall is not allowing Opera to communicate back to Sertifi.
• The confirmation number format in Opera does not match what Sertifi is using to look up the reservation.

What the Guest Can Do

Ask the guest to verify the information they entered on the Sertifi form:

• Last name — Must match exactly as it appears on the reservation in Opera, including spelling and spacing.
• Arrival date — Must match the check-in date on the reservation.
• Confirmation number — Must match the confirmation number associated with the reservation in Opera.

If any of these do not match, the guest should correct the information and resubmit.

What Your Property Can Do

1. Log in to Opera and verify the reservation exists with the correct details.
2. If the reservation exists and the guest's information is correct, the issue is likely a configuration problem. Proceed to the steps below.

FetchReservation Setting (OWS Properties)

For properties using an on-premise Opera OWS connection, the most common configuration issue is the FetchReservation parameter.

• This setting must be configured to ALL in your Opera environment.
• If it is set to WEB, Opera will only find reservations that were created through OWS — any reservation created at the front desk or through another channel will not be found.
• Contact your Oracle representative or IT team to update this setting.

Firewall and Communication Issues

If the FetchReservation setting is correct and reservations are still not being found, your property's firewall may be blocking Opera from communicating back to Sertifi. Ask your IT team to verify that all required Sertifi IP addresses are permitted in your firewall. Contact Sertifi Support for a current list of IP addresses to whitelist.

SSL Certificate Error (OWS Properties)

If you are also seeing errors related to SSL or trust relationships, your Opera OWS server's SSL certificate may have expired. An expired certificate will prevent Sertifi from connecting to Opera entirely. Contact your IT team or Oracle representative to renew the certificate.

Still Not Resolved?

Contact Sertifi Support with your property name, the Opera confirmation number that is failing, and a description of the issue. Our team will investigate the connection between Sertifi and your Opera instance.