How to Update or Remove Email Notification Recipients in Sertifi

Overview

Sertifi sends email notifications to specific addresses when activity occurs on your portal — such as when a credit card authorization is received or a document is signed. If you are receiving notifications you no longer want, or need to update who receives them, follow the steps below.

Situation 1: You Are Receiving Notifications for a Property You No Longer Work At

If you transferred to a new property or left a hotel and are still receiving Sertifi notifications from the old property, your email address is still listed in that portal's notification settings.

What to do: Contact Sertifi Support at [e-mail] with:

• Your name and email address
• The portal name or URL you want to be removed from
• Confirmation that you no longer work at that property

Support will remove your email from the notification list. You cannot remove yourself from another property's portal.

Situation 2: You Need to Update Notification Recipients on Your Own Portal (Super Admins)

Super Admins can update the email addresses that receive notifications through the portal settings. There are two places notifications may be configured:

For document/signature notifications — Sending Page Defaults

1. Log in to your Sertifi portal.
2. Go to Home > Administration > Account Settings > Sending Page Defaults.
3. Update the Carbon Copies field with the email addresses that should receive notifications.
4. Click Save Template to apply the changes.

For Travel Company Authorization (TCA) notifications

1. Go to Administration > Account Settings > Integrations > Travel Company Authorizations.
2. Update the notification email field.
3. Save your changes.

Still Having Trouble?

If the Sending Page Defaults option redirects you back to the home page or you are unable to save changes, contact Sertifi Support and we will update the notification list on your behalf.

Email [e-mail] with the current list of email addresses and the updated list you want in place.