Login & Account Access
SSO login, password resets, account activation, IP restrictions, and EID troubleshooting.
- How to Get or Give Super Admin Access in Sertifi
- SSO Login — What It Is and How It Works
- How to Log In to Sertifi — Hyatt
- How to Reset Your Sertifi Password — Step by Step
- New User Is Not Receiving Their Sertifi Invitation Email
- Why Didn't My Client Receive a Sertifi Email?
- I Can't Log Into Sertifi — Start Here
- How Do I Learn to Use Sertifi? — Tutorials and Webinars
- I'm Getting an Error When Trying to Send — 'Please Contact Support'
- No Files Are Showing When I Search — What's Wrong?
- I Emailed services@sertifi.net — Can Sertifi Retrieve It?
- Sertifi Portal Password Requirements
- How Long Does a Portal Lockout Last?
- Why Is Mobile Signing Slow or Lagging?
- Why Do Yahoo Email Users Receive a Blank Sertifi Email?
- Fixing the Whoops Error — Time Zone Sync Issue
- I'm Not Receiving the Password Reset Email
- How to Clear Your Cache and Cookies to Fix Sertifi Issues
- I'm Not Receiving the 2FA PIN Verification Email — Legacy
- Logging In with Single Sign-On (SSO) — Hyatt
- Logging In with Single Sign-On (SSO) — Marriott
- How to Resend a Sertifi Activation Email to a User
- User Account Statuses — What They Mean and How to Fix Them